Plantermap
Cancellation and refund policy
Conditions for changing, cancelling, or requesting a refund for a booking.
Date changes
If you need to change a booking, contact MAP as far in advance as possible. Changes depend on the professional’s availability and calendar.
Cancellations
Cancellations will be assessed according to when they are communicated, the nature of the service, and any costs already incurred. MAP may establish minimum notice periods to retain the amount paid or apply a full or partial refund.
No-show
If a person does not attend a confirmed session without reasonable prior notice, the amount may not be refundable.
Refunds
Where a refund is due, it will preferably be processed through the same payment method used. Timing may depend on the payment gateway or bank.
Cancellation by MAP
If MAP or the professional must cancel a session, a new date will be offered or, if that is not possible, the amount paid will be refunded.
Note: this text is an operational draft for website publication and should be reviewed by legal counsel before being considered final.